This is what happens when I don’t show up

February 1, 2013 at 13:20

Mama Lewis

7

Two weeks ago, May had a follow-up appointment with the orthotist at her school. The AFO splints for her feet and legs were giving her blisters. I assumed that, because it was at the school, May’s issues could be handled by someone else. So, it would be okay if I didn’t attend.

Two days ago, the physio phoned me to say that May had never been seen in that clinic. The orthotist said he ran out of time and left. She wasn’t happy about it. I clearly wasn’t.

With less than 24-hours notice, another appointment was being offered at 4.00 on Friday. I said I could make it there by 4.10 – 4.15. She phoned the orthotist and he said if I was a minute past 4.10 he would leave. The only other appointment I was offered would mean requesting an afternoon off work.

Not only did I turn it down, but I asked for the name of his supervisor.

Today, I received a call by his secretary. Again, I was being offered an appointment with less than 24-hours notice. I refused again and said that I would not make an appointment until he phoned me personally. 5 minutes later this happened:

Him: (nervously) So I’m calling to make a new appointment with you regarding May? How would Monday be?

Me: (interrupting) I am disturbed by your behaviour regarding my daughter’s appointments. What was your justification in cancelling her first appointment without notice? Why did you not inform me that it didn’t happen. (long pause) Hello?

Him: I’m just taking notes. Disturbed… no contact…

Me: My husband and I both attended hospital appointments that week. We couldn’t take off more work. This is exactly the kind of thing that happens if I don’t show up.

Him: I’m just trying to work out an alternative appointment for you now.

Me: I work on Monday. And, that’s less than 24-hours notice. I can’t do that.

Him: Well, we have clinics in four locations. Perhaps one of those would be more suitable?

Me: Yes. I could attend at the hospital or the centre nearby. Fridays are my best days. So, why don’t you look at your schedule and email me back…

Him: I make it a policy not to communicate with parents via email.

Me: Well, you have my address. You can write me a formal letter. And in it you can explain: 1) What your justification was in cancelling my daughter’s first appointment without any notice? 2) Why you didn’t contact me to inform me it didn’t happen? 3) Why, when I was offered a new appointment with less than 24-hours notice, did you say you would refuse to see me if I showed up one minute late? 

The nerve. It isn’t a privilege for May to have access to his services. He has a duty of care. I’ll see what his letter says and write my response directly to his supervisor.

7 Comments

  1. andrea madian February 1, 2013 Reply

    I feel you. We were turned away from the doctors for being 10 minutes

    Late which was due to having to the fact he threw up right before we left
    And I needed to clean him up. He was ill which is why had the appt in the
    First
    place.
    She has no supervisor and generally I like her but then next a ppt was kept waiting forever.
    Yikes I am having trouble typing on this new phone. I feel like a relic.
    I hope you have some desired results ie respect from your extra effort.
    Hope your family is well.
    Andrea

    • Mama Lewis February 1, 2013 Reply

      I have lived your story, Andrea! And your typos :) I can never type on my phone. It always is riddled with mistakes.

  2. Adrianne February 2, 2013 Reply

    I think I would have reached through the phone and strangle him at his "I was taking notes ... Disturbed ... No contact." I can't believe he took notes to say that you are "disturbed". Bastard!

    Unfortunately, he reminds me of my sinus doctor. I can't stand him! Apparently, he's the best sinus doctor in the area ... I dislike him so much I'd settle for second best :-/

    Adrianne

  3. Laura February 2, 2013 Reply

    So...he thought no one would notice that he skipped an appointment? He knew he had done wrong. That's why he didn't deal with you directly, and then took copious notes when forced to speak with you. The honorable thing, the PROFESSIONAL thing to have done would have been to stay late to honor his appointment with May even though his schedule was running over. But I'll grant him the assumption that maybe he had his own child, or a parent, that he had to pick up. Maybe it was just impossible to stay long enough to honor his appointment with May that day. There were so many more honorable and professional things he could have done in that situation. He could have phoned you, or told someone at the school, what had happened with the timing and offered another appointment at a time mutually convenient. But no. What did he do instead? He walked out and said not a word to you, ever. He was content to go about his life and his job pretending that his appointment with May had never existed. And he did that because...May is a young child with disabilities who cannot speak for herself. He knew she wouldn't catch him at the door to remind him of the appointment he was missing. And he preyed on your and her vulnerability in not having an adult carer there to advocate for her. That's reprehensible enough. The behavior afterwards, and his treatment of you as if you were the one being unreasonable, was unconscionable.

    I have to say, I am wondering what happened that no one at the school noticed what happened (or, didn't tell you about it) for two weeks.

    • Mama Lewis February 3, 2013 Reply

      I would assume everyone thought, someone else was informing me. In any case, it is his responsibility. I have since heard from various people that it is common for my local Orthotists to postpone things for months and be completely inflexible. I believe, like you, that people like this assume May has no voice, so no one will notice. It is a disgraceful attitude to have.

  4. Aunt Carrie February 4, 2013 Reply

    I am surprised he contacted you at all. Doctor appoinments get cancelled here too and when they call they offer some other times. But if you miss that call then it takes all long time to get threw on the phone line to even reach someone. I hear how it is frustrating for you and I would say if this keeps happening then maybe you are better off at one of the other locations. Because he really can't promise it won't happen again. And I think you scared him into contacted you again.

    • Mama Lewis February 4, 2013 Reply

      I would do that, except that I have to use their service. I have no choice because they are the only specialists near me. But there might be someone else in the group I can use.

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